Clearview Windows, operated by Clearview Windows & Trim LLC (“Clearview”, “we”, “us”), runs windowsbyclearview.com. This policy describes what the website actually does with your information. It is written against the code that runs the site rather than from a template, so where it says we do not collect something, we do not collect it.
What we collect
From the estimate form. If you submit the form at /estimate, we receive the fields you filled in:
- Your name (required)
- A phone number (required)
- Your city (required)
- An email address (optional)
- Whether you are a homeowner or a builder / GC
- Any project notes you write
From a call-back request on /ask. The website consultant at /ask can also send us a call-back request. It asks for the same fields (name, phone number, city, and an optional email), plus a notes box that is filled in with the project details you chose and the questions you typed to the consultant. You can edit or clear that text before sending, and nothing is sent until you press the button. We store and handle it the same way as an estimate request, and it is marked as coming from the consultant.
Nothing else on the site asks you for personal information.
Automatically, as a consequence of hosting. The site is served by Cloudflare Pages. Like any web host, Cloudflare’s edge network processes your IP address and browser user-agent in order to deliver the page and to block abusive traffic. We do not receive, store, or analyze those logs ourselves.
Traffic counting. The site uses Google Analytics and Cloudflare Web Analytics side by side, and they work differently:
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Cloudflare Web Analytics counts page views. It records the page visited, the referring site, your browser and operating system, your country, and how quickly the page loaded. It uses no cookies, sets no identifier on your device, and does not fingerprint you — it cannot follow you between visits, and we cannot tell that two page views came from the same person.
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Google Analytics (GA4), run through Google Tag Manager, also records page views, plus which pages you came from and left through in one visit. Unlike Cloudflare’s tool, it sets a cookie in your browser and assigns you a randomly generated ID, so it can tell that the same browser viewed several pages in one visit or came back later. We have not turned on Google Signals or any advertising-personalization feature for this property, so Google Analytics is not, to our knowledge, linking your visits here to a Google account or using them for ad targeting on this site. Your data is still processed on Google’s servers under Google’s own privacy policy, which we do not control.
We also send Google Analytics a small number of aggregate event counts: when someone clicks a phone number, clicks a link to the estimate form, reads at least three-quarters of the way down a guide article, or submits the estimate form. These only count how often each thing happens across all visitors — the same cookie-based ID as above, no new personal information.
We use both to see which pages are worth writing and which are not. That is the whole purpose.
Advertising. The site also runs a Meta (Facebook/Instagram) pixel, delivered through the same Google Tag Manager. Unlike the analytics tools above, this one exists specifically to measure our own Facebook and Instagram ads — it is advertising technology, not neutral analytics. It sets its own cookie in your browser, distinct from Google’s, and tells Meta when a page is viewed and, separately, when the estimate form is submitted (as a “Lead” signal, not the contents of what you typed). Meta processes this under its own privacy policy, which we do not control. If you arrived here from a Meta ad, or if you are logged into Facebook or Instagram in the same browser, Meta may be able to connect this visit to your account; if you use ad blockers or tracking protection, some or all of this pixel will not load at all.
We do not collect heatmaps, session recordings, mouse or scroll tracking, or location beyond the city you type in.
The website consultant (/ask)
The consultant at /ask answers questions about windows using an AI model. Here is what happens to what you type.
- Your messages. Each message you send is sent to an AI service to write the reply, along with the project details you pick and your last several messages and replies in the same chat. We use Groq, or Google (Gemini) if Groq is not available. Google also receives your message so it can be matched against our guides. These companies process it under their own privacy policies, which we do not control.
- Photos. If you attach a photo, your browser shrinks it and a vision model run by Cloudflare (Workers AI) describes what is visible. We do not keep the photo. A short text description of it goes to the AI service along with your message.
- Web searches. For general questions the consultant may search the web through DuckDuckGo, using a search phrase the AI writes from your question. DuckDuckGo sees that phrase and the address of our server, not yours.
- What we keep. We do not keep your photos, and we do not link anything you type in the chat to your name, your address or any ID for your browser. For each message we keep the time, which AI service answered, which tools it used, which guides it drew on, whether it could answer, and the text of your question and the reply, so we can see what people ask and where the consultant falls short. Before that text is saved, phone numbers, email addresses, web links, street addresses, ZIP codes, long strings of digits and a name you introduce yourself with (“my name is…”) are replaced with a placeholder. This is a best effort and will not catch everything, so please do not put personal details in the chat. Only the owners of the business can read the saved text, in our internal tools. It is deleted 30 days after the message. Our nightly database backup keeps the counts and the other details above but leaves this text out, so deleting it after 30 days removes it everywhere. Because the saved text is not tied to you, we cannot look up a particular conversation if you ask us to delete it; it will be gone within 30 days. The chat itself lives only on the page in your browser; reloading it or choosing New chat clears it.
- Counting hand-offs. When you go from the consultant to the estimate form, tap the call button, or open the call-back form, we add one to a count in our database. It records only which of those it was and the time, nothing about you. These counts can also be sent to Google Analytics as aggregate events, like the ones described above.
Please do not type your phone number or address into the chat. Use the call-back form or the estimate form for that, so it goes only to us.
If you request an estimate: your visit history
When you submit the estimate form or a call-back request from /ask, your browser also sends us a short record of how you found the site and which pages you looked at first. Specifically:
- A random ID for your browser, generated the first time you visit and stored only in your browser (see “Cookies and local storage” below) — not a cookie, and not shared with Google Analytics or any other service.
- Your first-touch details: the first page you landed on, the site that referred you (if any), and any campaign parameters present in that first URL.
- The pages you visited in this browsing session (up to 25), each with its path, title, and the time you viewed it.
This never leaves your browser unless you submit the estimate form or a call-back request — there is no background tracking beacon, and nothing is sent to us if you just browse the site and leave. If you do submit one, this visit history is stored alongside your name, phone number, and the other fields you typed, in the database described below, so the person who calls you back has context on what you were looking at. It is never used for advertising, never sold or shared, and never turned into a mailing list.
Cookies and local storage
Google Analytics sets a small number of first-party cookies (named _ga
and _ga_*) so it can recognize a returning visit. The Meta pixel sets its
own cookies (named _fbp, and _fbc if you arrived from a Meta ad) so Meta
can do the same for its own measurement. Cloudflare Web Analytics sets none.
The cost calculator also stores one item in your browser’s sessionStorage — the
project scope you built, under the key clearview:scope — so that the estimate
form can pre-fill your notes if you choose to continue. It stays in your
browser, is never transmitted to us, and your browser discards it when you
close the tab.
The site also uses a few more items in your browser’s localStorage and
sessionStorage to build the visit history described above: clearview:vid
(the random browser ID, kept until you clear your browser data),
clearview:first_touch (how you first arrived), and clearview:visits (the
pages viewed in your current browsing session, cleared when you close the
tab). None of these are cookies, and none are sent anywhere in the
background — they only reach us if you submit the estimate form or a
call-back request.
Requests your browser makes to other companies
Very few. Every asset this site needs — the stylesheet, the typeface, the photographs, the icons — is served from this domain. There is no font CDN.
Three exceptions, all described above: Cloudflare Web Analytics, which
loads from static.cloudflareinsights.com (Cloudflare already handles every
request to this site as its host, so this does not introduce a company that
was not already in the path); Google Analytics, run through Google Tag
Manager, which loads from googletagmanager.com and sends visit data to
Google’s servers; and the Meta pixel, also delivered through Google Tag
Manager, which loads from connect.facebook.net and sends page-view and
lead-submission signals to facebook.com.
Who else sees your estimate request
Your submitted fields — name, phone, city, and the rest, whether they come from the estimate form or the call-back form on /ask — are handled by exactly three companies, each doing one job:
| Company | What they do | What they see |
|---|---|---|
| Cloudflare | Runs the function that receives the form and stores the record described below | The submitted fields and visit history, in transit and at rest |
| Resend | Delivers the two emails | The submitted fields, in the message body |
| Google Workspace | Hosts the business mailbox the lead arrives in | The submitted fields, in the message |
Separately, Meta — via the advertising pixel described above — is told that a “Lead” event happened, so we can measure ad performance. It does not receive the fields you typed; only its own advertising cookie and the fact that a submission occurred.
If you gave an email address, Resend also sends you a short confirmation that we received the request.
We also get a notification on our phone when a request arrives. It goes through ntfy, a free notification service, and says only that someone asked for an estimate. It contains none of your information.
If we install windows for you, once the job is finished and you have signed off on it, we may ask one time for a Google review. We ask either by email, sent through Resend, or by a text from our own phone. We ask once per job and never follow up on it.
If we send you a link to review and sign your quote online, the signing page records the name you type, your drawn signature, when you signed, and your browser’s user-agent string (the browser and device type it reports), as a record of the signature. The link itself is private: it works only for your quote, stops working once you sign or we replace it, and expires after 30 days.
We do not use a customer relationship manager or a marketing platform, and nothing here is used to build a mailing list. We do keep your submission — the fields you typed and the visit history above — in a small database on Cloudflare that only we can browse, so we have that context in front of us when we call or email you back. That database record, and the email in our inbox, are the only stored records of your submission.
What we do with it
We use your information for one purpose: to contact you about the window work you asked about, and to carry out that work if you hire us.
We do not sell your personal information. We do not share it for cross-context behavioral advertising. We do not add you to a mailing list, a newsletter, or an automated follow-up sequence. We have never done any of these things and this site is not built to.
Calls and texts
By giving us your phone number you are asking us to call you back about your project. If you also want text messages, say so — we will not text you otherwise. Either way, tell us to stop and we will stop.
How long we keep it
Your request lives as an email in the business mailbox we read, and as a record in the database described above. We keep both for active and recent jobs so we can honour what we agreed to. If you ask us to delete your information and you are not a current customer with an open job, we will delete the correspondence and the database record.
The records described under the website consultant, such as the time and kind of each answer and the hand-off counts, contain nothing about you personally, so we keep them for as long as they are useful.
Washington law requires a contractor to retain certain records relating to work actually performed. Where that applies, we keep only what the law requires and only for as long as it requires.
Your choices
Whatever state you live in, you can ask us to:
- tell you what personal information of yours we hold,
- correct it,
- delete it, or
- stop contacting you.
Email owner@windowsbyclearveiw.com or call (564) 208-0801. We will not charge you, and we will not treat you differently for asking. There is nothing to opt out of regarding sale or targeted advertising, because we do neither.
Children
This site is for people arranging work on a building. It is not directed at children, and we do not knowingly collect information from anyone under 16. If you believe a child has sent us information, contact us and we will delete it.
Security
Traffic to this site is encrypted in transit. Access to the mailbox holding your request is limited to us. No method of transmission or storage is completely secure, and we do not claim otherwise.
Changes
If this policy changes, the date at the top of this page changes with it. Material changes will be reflected here before they take effect.
Contact
- Clearview Windows & Trim LLC, Vancouver, Washington
- owner@windowsbyclearveiw.com
- (564) 208-0801